Introducing Wings Up for Student Success at FGCU
What is Wings Up?
Wings Up for Student Success is a comprehensive Customer Relationship Management (CRM) platform for Advising, Retention, and Student Success that unifies FGCU’s various systems into a single, centralized platform.
As a system designed exclusively for higher education, Wings Up is an all-in-one solution to identify at-risk students while serving as a student support, outreach, and intervention tool from matriculation to graduation.
Features
- Forms for students, faculty, and staff
- Query unlimited groups of records
- Manage appointments and events
- Communicate by email, SMS, and portals
- Review cases with automated workflows
- Easily integrate with existing source systems
Wings Up Vision
- Implementation of a comprehensive Customer Relationship Management (CRM) platform, tailored toward enhancing the current student experience, from matriculation to graduation.
- Provide staff with one unified view of our students to provide the best support possible.
- Centralize storage of student interactions to provide a holistic view of the student
to support more personalized engagement and belonging.
Wings Up Goals & Priorities
- Case Management & Referrals (Early Alert)
- Appointments
- Notes
- Tutoring
- Eagle View Orientation (post-orientation registration processes)
- Student Engagement & Communications
- Student Assessments (service, experience, etc.)
- Workflows
Implementation Management Team
The Wings Up implementation team includes members from the following areas and is actively working with campus stakeholders to understand and accommodate end users’ needs.
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Project Team |
Functional Subject Matter Experts (SMEs) |
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Wings Up for Student Success
Click to download Presentation
Implementation Plan
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Phase 1: Case Management & Referrals (Early Alerts and Nudges)
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If you have questions about Wings Up for Student Success, upcoming training, or the project in general, email wingsup@fgcu.edu
