ITS Faculty & Staff Services

1. Searchable ITS Knowledge Base for technology guides at your fingertips
2. Email Help Desk
3. Call (239) 590-1188
   • We have Help Desk staff available to assist Monday - Friday from 7:00 am - 11:00 pm and Saturdays from 8:00 am - 5:00 pm
   • You can leave a voicemail during non-business hours
4. Visit us in person at: Ben Hill Griffin Hall - 252
5. Submit a request via our Request Site

To change your password, go to: https://www.fgcu.edu/myaccount

Your Eagle Access account provides access to many FGCU resources and services. With your Eagle Access account information you can:

• Access email from any device and location with an Internet connection
• Utilize Microsoft Services such as OneDrive, Teams, Office Online, and many others
  • Download Microsoft Office [make this a hyperlink to the appropriate webpage] on your personal computer(s)
• Access to systems such as:
  • Banner
  • Canvas
  • Gulfline
  • MyVPN
• Log into any computer on campus
• Access FGCU network resources such as:
  • Personal file storage (W: drive)
  • fgcu-private WiFi
  • Network printers
• ITS trainings

Any time you receive a suspicious email, do not reply or click any links in the message; just delete it.  If you need help determining if the message is malicious, forward it to the University Help Desk at helpdesk@fgcu.edu. To learn more access: ITS Knowledge Base > What To Do If Hacked or Suspect You Were

If you believe your Eagle account has been compromised in any way, please change your password immediately, and contact the University Help Desk. To learn more access: ITS Knowledge Base > What To Do If Hacked or Suspect You Were

 FGCU email is accessible via https://webmail.fgcu.edu/ or by downloading the Microsoft Outlook app on your mobile device

 

Voicemail is provided to both faculty and administrative staff. It is the responsibility of the owner to initialize their mailbox when it is assigned and to keep it secure. Mailbox initialization consists minimally of recording the mailbox owner's name and changing the default password. A system tutorial steps the user through this process.

To access the modular messaging system and the system tutorial, dial the main voicemail number for the campus and follow the system prompts. Detailed instructions for mailbox initialization, or any other voicemail function, can be obtained by contacting the Department of Telecommunications at extension 1001.

Voicemail System	From on campus	1550
Main Number	From off campus	239-590-1550

Voicemail passwords are to be kept confidential. If a password is suspected of being compromised, it should be changed immediately. Additionally, if a password is forgotten, the Department of Telecommunications should be contacted so the password can be reset.

To learn how to use the voicemail system access: ITS Knowledge Base > Voicemail Guide

FGCU does offer WiFi on campus. fgcu-campus for guests and personal devices and all FGCU owned and supported laptops are configured to connect to the fgcu-private WiFi. 

Want faster WiFi? Connect your wireless device to eduroam, a secure, world-wide service that allows you to obtain wireless connectivity across our campus and at other participating institutions by using your FGCU login credentials. More information is available in the eduroam instruction page.