Information Technology Services

Access Request

All Access Request should be submitted by a department’s designated Authorized Account Requestor (AAR)

The "Access Request" form is intended to be used for the following purposes:

1. Adding or removing an employee to an existing resource
2. Adding or removing multiple employees to an existing resource; select the "Multiple accounts" option.

Request Service- Must be an Authorized Account Requestor

New Resource Request

New Resource Request: Shared mailbox, Shared folder should be submitted by a department’s assigned Authorized Account Requestor (AAR)

The "New Resource Request" form is intended to be used for the following purposes:

1. Requesting Information Technology Services (ITS) to create a new security group, distribution list, or shared mailbox.

Banner Account Request

For Banner access, contact the appropriate Data Steward and request that they complete the form. 

2FA Token Request

2FA Token is an alternative form of two-factor authentication that uses a software-generated, time-based, one-time password for hardware devices. 

Project Request

A project request to Information Technology Services (ITS) is the first step in initiating a “technology as a service” endeavor, that has a defined scope and is conducted within a specific timeline to accomplish a specific goal, such as to solve a business problem.

Software/Hardware Purchase Request

This process is now included in the purchase process in Workday and will automatically be completed.

Software Install Request

To request software installation on your office or any classroom/lab computer.  An approved Software/Hardware Purchase Request must be on file before software can be installed. 

LTI Request

Learning Tools Interoperability (LTI) is an external piece of software plugged into FGCU's learning management system (Canvas) to extend its functionality.

Faculty Secure PC Opt-Out

Secure PC ensures that computers stay up to date and secure by centrally managing installed software applications.  This form will allow any faculty member to request an exemption from Secure PC.

Formstack Request

Formstack is a platform that allows the creation and management of online forms. This service will allow any faculty and staff member to request the implementation of a new form, along with the creation of support tickets regarding Formstack accounts, existing forms, and workflows.

Events/Equipment Request

Equipment Loan and Equipment setup services in classrooms or for a special event.

2FA Token Request

2FA Token is an alternative form of two-factor authentication that uses a software-generated time-based, one-time password for hardware devices. 

Computer Move

This form is used to request any type IT Move, ranging from workstations moving within the same department or office, to a series of moves involving multiple departments and buildings.

Network Printer Setup

This form is used to request the setup of an approved university owned printer that will be connected to the FGCU network. 

REQUEST SERVICE

Network Port Activation

This form is used to request the activation of a network port.

REQUEST SERVICE

ITS Change Management & Training

Most ITS projects involve change, requiring some level of training and communication using one or more delivery methods, which may include: classroom training, open lab, on-demand video, User Manual or Job Aid, etc. with needed communications woven throughout the initiative.

ITS offers training on a variety of topics. To see the current offerings, please visit our training sign up page. To request a specific change management initiative, which may include training, please use this form. 

ITS Voice Services

Voice Services provides FGCU with a wide range of telephone services and support, including new phone installation, configuration changes, digital faxing, and University cell phone program. 

2FA Token Request

2FA Token is an alternative form of two-factor authentication that uses a software-generated time-based, one-time password for hardware devices. 

Student Residential Support Request

ITS provides Internet network access support to students living in campus residence halls.

Events/Equipment Request

Equipment Loan and Equipment setup services in classrooms or for a special event.

Student Web Space

For student websites, student clubs and organization Websites